This summary of the video was created by an AI. It might contain some inaccuracies.
00:00:00 – 00:16:14
The video provides a comprehensive guide to troubleshooting issues with launching games from the Xbox app or Microsoft Store. Key techniques include verifying Xbox service status, disconnecting external devices, verifying and repairing the game, and restarting the computer. Additional steps involve creating desktop shortcuts, repairing or resetting the game and the Microsoft Store, ensuring the correct account is logged in, correcting system date and time settings, updating Windows and all apps, and refreshing the Microsoft Store using the WS reset command. The guide also covers running specific PowerShell commands, starting necessary services, reinstalling Gaming Services, and managing game apps through the settings menu. For extensive troubleshooting, the video includes reinstalling gaming services, installing the Xbox Identity Provider, and updating Windows while retaining personal files and apps.
00:00:00
In this part of the video, the host explains how to troubleshoot issues with launching Fallout 76 from the Xbox app or Microsoft Store. The steps are:
1. **Check Xbox Status**: Use the provided link to verify that Xbox services are up and running. If there are issues indicated by “limited” or “major outage,” it’s a problem on Microsoft’s end.
2. **Disconnect Controllers and External Devices**: Unplug any connected PlayStation controllers or other external devices and attempt to launch the game.
3. **Verify and Repair the Game**: In the Xbox app, go to the installed game, click on the three dots or right-click, select “manage,” then go to files, and choose “verify and repair.”
4. **Restart Computer**: Sometimes a simple restart can resolve the issue.
5. **Create a Desktop Shortcut**: Right-click on the game in the Xbox app, select “manage,” then create a desktop shortcut. Right-click on this shortcut and choose to run as administrator.
00:03:00
In this part of the video, the administrator explains how to troubleshoot an error message for a game. The first step involves using a desktop shortcut, which has been effective for many players. If further action is needed, the video advises repairing or resetting the game by navigating to the Start Menu, then Settings, and accessing Apps and Features. Users should locate the problematic game, click on it, and either repair or reset it.
If these steps don’t resolve the issue, the next action is to delete the Microsoft Store local C file. This involves opening File Explorer, navigating through the C drive to the user’s folder, and showing hidden items to access the AppData folder. Users should delete the LocalCache folder within the Microsoft Windows Store package directory and restart the computer.
Finally, the video suggests ensuring the same account is logged into both the Xbox app and the Microsoft Store. This requires signing out and back in with the correct account that has the Game Pass subscription on both platforms.
00:06:00
In this part of the video, the speaker explains several troubleshooting steps to ensure a game launches correctly on the Xbox app. The key points include:
1. Ensure the Xbox Game Pass is active and logged in.
2. Correct the date, time, time zone, and region settings on your computer.
3. Sync date and time settings, then launch the game.
4. Update all apps in the Microsoft Store and then restart the computer.
5. Update Windows to the latest version and restart.
6. Run the WS reset command to refresh the Microsoft Store.
7. Repair or reset the Microsoft Store and Xbox app through their respective app settings, and then attempt to launch the game again.
00:09:00
In this segment of the video, the presenter explains how to troubleshoot and fix issues with launching a game on the Xbox app. The steps include:
1. **Running a Command in PowerShell**:
– Copy a provided command from the video description.
– Open PowerShell as an administrator.
– Paste the command and hit enter, ignoring any red error messages that appear.
2. **Starting Necessary Services**:
– Open the Windows Services tool.
– Set the ‘IP Helper’ service and various ‘Xbox services’ to automatic, and start them if they’re highlighted.
– Do the same for ‘Windows Update’ and ‘Gaming Services’ by either starting or restarting these services.
– Ensure ‘Microsoft Store Install Service’ is also set to automatic and started.
3. **Reinstalling Gaming Services**:
– Uninstall and then reinstall Gaming Services using the commands provided in the video description via PowerShell.
After completing these steps, users are instructed to try launching their game again.
00:12:00
In this part of the video, the instructions cover how to install gaming services, the Xbox Identity Provider, and steps for troubleshooting game errors by uninstalling and reinstalling the game. The process involves opening the Microsoft Store from a provided link, checking if the Xbox Identity Provider is installed, and then managing game apps via the settings menu. Also included are steps for updating Windows using the Media Creation Tool, with specific guidance for both Windows 10 and Windows 11 users, ensuring personal files and apps are retained during the update.
00:15:00
In this part of the video, the instructions cover how to select the Windows 11 ISO file, save it to the desktop, and complete the download. Next, the video explains how to open and run the setup file, agreeing to the necessary permissions and updates. For installation, the option to keep personal files and apps is highlighted, ensuring no data loss. After installation, users are guided to log in to their computer and follow steps to successfully launch a game from the Xbox app or Microsoft store. The video concludes with a request to like and subscribe.