This summary of the video was created by an AI. It might contain some inaccuracies.
00:00:00 – 00:24:25
The video provides comprehensive troubleshooting steps to address issues with installing Xbox Game Pass games through the Xbox app or Microsoft Store on Windows computers. Key tips include:
1. Using the Xbox app's support and Gaming Services repair tools.
2. Ensuring the same Microsoft account is logged into both the Microsoft Store and Xbox app.
3. Running specific PowerShell commands and managing the store's local cache.
4. Repairing or resetting the Xbox app and Microsoft Store app through their settings.
5. Installing the Xbox Identity Provider and updating essential gaming services via Windows Services.
6. Setting essential services to automatic, updating Windows, and using the WS reset command to clear cache.
7. Adjusting storage settings to install games on different drives and managing security permissions to rename system folders.
8. Checking TLS settings and using the media creation tool to update Windows while preserving personal files and apps.
These steps aim to resolve the "content failed to load" error and ensure successful game installations. The video concludes with a reminder to like and subscribe for more helpful content.
00:00:00
In this part of the video, the creator demonstrates how to resolve the issue of being unable to install Xbox Game Pass games from the Xbox app when encountering the “content failed to load” message instead of the install button. The steps include:
1. Clicking the profile icon in the top left of the Xbox app, selecting support, then the Gaming Services repair tool, and starting the repair process.
2. Ensuring the same account is logged in on both the Microsoft Store and Xbox app. This involves signing out and back into the correct account on both platforms.
3. Attempting to install the game through the Microsoft Store if the issue persists with the Xbox app, by accessing the Library section in the store and installing the game from there.
00:03:00
In this part of the video, the speaker provides a detailed troubleshooting guide for installing a game that is not installing from the Microsoft Store. First, they suggest using the Xbox app to find and install the game, ensuring that the app is pre-installed on the computer. If that does not work, the next step involves running a PowerShell command provided in the video description. This command should be executed with administrative privileges, and any red error messages during the process should be ignored. After completing the command, the computer should be restarted.
The speaker then instructs viewers to delete the Microsoft Store’s local cache file to resolve potential issues. This involves navigating to the AppData folder within the user’s directory in the C drive, making hidden items visible if necessary. Within the AppData folder, users should locate the Microsoft Windows Store folder and delete the “LocalCache” folder inside it. After deleting this folder, users should attempt to install the game again.
00:06:00
In this part of the video, the next steps involve repairing or resetting the Xbox app via the Microsoft store. The process begins by searching for the Xbox app in the Windows search box, right-clicking it, and selecting app settings. From there, users should scroll down to find and click the repair option. If repairing doesn’t work, users should try resetting the app.
If issues persist, the same steps should be repeated for the Microsoft Store: search for it, right-click, select app settings, and choose repair or reset. Users should then update both the Xbox app and Microsoft Store from the store’s Library, by clicking ‘get updates’ and restarting the computer once updates are installed.
Finally, the video instructs viewers to install the Xbox Identity Provider and Gaming Services by following a provided link, opening it in a browser, and selecting ‘Get in Store app’ to install from the Microsoft Store if not already installed.
00:09:00
In this part of the video, the process for addressing issues with Xbox gaming services on a Windows computer is explained. Firstly, the Xbox Identity Provider should already be installed; if not, install it. Next, there are steps to uninstall and reinstall gaming services using commands provided in the video description, executed via PowerShell as an administrator. Following this, the video instructs to start essential services by accessing Windows Services: setting IP Helper, Xbox services, Windows Update, and Gaming Services to automatic, ensuring they are started. If Gaming Services is not visible, restart the service. Finally, ensure Microsoft Store is correctly installed and running.
00:12:00
In this part of the video, the speaker provides a series of troubleshooting steps to resolve issues with installing games via the Xbox app or Microsoft Store. The steps include:
1. Setting the service to automatic and starting it.
2. Updating Windows to the latest version via Windows settings.
3. Running the WS reset command to clear the Microsoft Store cache.
4. Uninstalling and reinstalling the Xbox app and Microsoft Store using specific commands in PowerShell, ensuring PowerShell is run as an administrator.
5. Ensuring that the Microsoft Store and Xbox app are reinstalled correctly and logging in with the same account on both platforms.
6. Attempting to install the game onto the C drive if installations on other drives (e.g., D, E, F) fail.
00:15:00
In this segment of the video, the presenter explains how to manage storage settings for installing games on Windows 10 or Windows 11. The steps involve navigating to the ‘System’ settings, then to ‘Storage’, and adjusting where new content is saved. Initially, it is recommended to install the game on the C drive. If the C drive does not work, an alternative drive like D or F can be selected. The next key action is to rename the WP System and Windows Apps folders by taking ownership through the Security tab in the folder properties. This involves accessing the folder via File Explorer, right-clicking on it, and modifying the security settings to change ownership.
00:18:00
In this part of the video, the presenter guides viewers through the process of taking ownership and renaming a system folder, specifically the WP system folder and Windows apps folder. The steps involve changing security permissions by adding “Everyone” as a principal with full control, replacing the owner on subcontainers and objects, and then applying these changes. If trouble arises during renaming, the presenter suggests restarting the computer and trying again. Additionally, if a file is reported as open during renaming, users are instructed to use Task Manager to end the Gaming Services task and stop it in Services to proceed with the renaming process.
00:21:00
In this part of the video, the speaker explains how to proceed after renaming a service. Next, they guide viewers to run the `inetcpl.cpl` command via the Windows search box, navigate to the Advanced tab, and ensure that TLS 1.0, 1.1, 1.2, and 1.3 are all checked, then apply the changes. They then suggest opening the Xbox app or store to try installing the game again.
If issues persist, updating Windows using the media creation tool is recommended. For Windows 10 users, they instruct on downloading and running the tool, accepting terms, selecting “Upgrade this PC now,” and ensuring the option to keep personal files and apps is checked before proceeding with installation. For Windows 11 users, they similarly explain downloading the media creation tool, selecting the ISO file option, saving it, and running the setup file to update.
00:24:00
In this part of the video, the presenter explains how to ensure personal files and apps are kept safe during the installation process by checking an option. They emphasize that by checking this option, no data will be lost. The presenter instructs viewers to click on “install” and log in to their computer after installation. They assert that following these steps should resolve the “contain fail to load” error and enable the installation of Xbox Game Pass games from the Xbox app. The video concludes with a request for viewers to like the video and subscribe to the channel.