The summary of ‘ClearCaptions Phone – How to setup and install the ClearCaptions Phone’

This summary of the video was created by an AI. It might contain some inaccuracies.

00:00:0000:12:34

The video offers a comprehensive guide on setting up and using the ClearCaptions Blue captioning phone. It begins with unboxing and initial installation, instructing users to connect the device to power, internet, and phone jacks, and to follow the setup wizard for connection and software updates. It then details the registration process, where users must update their phone, enter their ClearCaptions credentials, and complete FCC self-certification.

The guide proceeds to explain how to adjust sound settings using the volume rocker bar, including enabling Amplify mode for those with hearing difficulties. Users can also customize caption settings, such as font size and background color, and manage the Blue Answering Machine settings, including personalizing voicemail greetings and adjusting the number of rings before pickup. Adding contacts, marking favorites, and accessing customer support are also covered. Finally, viewers are directed to additional resources like the easy reference guide and help videos accessible from their phone or by contacting customer support.

00:00:00

In this part of the video, the focus is on the unboxing and installation of the ClearCaptions Blue captioning phone. The package includes several items, such as a Quick Start Guide, the phone itself, a phone handset and cord, a phone stand with two positioning angles, accessories, a medical release form, and wall mount instructions with hardware. To begin the installation, place the phone near a power outlet, internet connection, and phone jack. Connect the power cord, phone cord, and if needed, set up a Wi-Fi connection using your network password. The phone will then proceed to the startup screen and run the setup wizard. The setup wizard will prompt you to choose a connection type (Wi-Fi or Ethernet) and will check for software updates. If an update is available, select yes to proceed.

00:03:00

In this segment of the video, the speaker provides detailed instructions on how to register a phone with ClearCaptions. First, users need to update the phone and ensure there’s no red exclamation point indicating registration issues. They must enter their ClearCaptions username (their email address) and the password provided by ClearCaptions. If they need assistance retrieving this information, they should contact their ClearCaptions representative.

Next, users must confirm or enter their birthdate, the last four digits of their Social Security number, acknowledge the FCC self-certification, and read and accept ClearCaptions’ Terms & Conditions and customer proprietary network information terms (optional). They must enter the phone number used on the blue phone. Successful registration is indicated by a blue checkmark.

After registration, users are encouraged to explore the phone’s features through the tour button and overview video. The video is accessible anytime from the Help section. Finally, users should ensure their phone’s software is up to date by navigating to Settings, then Software Update, and following the prompts.

00:06:00

In this part of the video, instructions are provided on how to adjust various sound and volume settings on a blue phone. Key points include using the volume rocker bar to adjust ringer, speakerphone, and handset volumes, with visual feedback shown on a light bar. Amplify mode and the amplify reset safety feature are explained, including how to disable amplify reset for users with hearing difficulties. The video also covers configuring the phone’s light flasher for notifications and adjusting the sleep timeout settings for the screen.

00:09:00

In this part of the video, the presenter explains how to adjust the size and background color of captioning through the settings menu on your phone. Users can customize the color and font size of captions to their preference. The video also covers setting up and customizing the built-in Blue Answering Machine, including recording a personalized greeting or using the default one, ensuring the white light flashes for new messages, and adjusting the number of rings before the answering machine picks up. It advises deactivating any existing voicemail to avoid conflicts. Additionally, the video explains how to add contacts, marking them as favorites, and accessing customer support. Finally, it shows how to find and view help videos on various topics through the home screen.

00:12:00

In this part of the video, viewers are encouraged to refer to the blue easy reference guide or help videos on their phone for additional tips on using their new device. For further assistance, viewers can contact customer support by calling 866-868-8695.

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