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00:00:00 – 00:05:15
David and David from Payette Forward provide a comprehensive guide on troubleshooting a Samsung Galaxy device that won't charge. They highlight that the issue may be software-related rather than hardware-related. Key suggestions include performing a force restart by holding the power and volume down buttons, cleaning the charging port with a toothbrush or anti-static brush to remove debris, checking the condition of the charger and cables, and trying different chargers. They also recommend checking for system updates and uninstalling any third-party charging optimization apps that might be causing interference. If these steps fail, contacting Samsung support is advised. The video closes with an encouragement for viewers to engage with their content and consider using phone comparison websites if contemplating a new device.
00:00:00
In this part of the video, David and David from Payette Forward explain what to do when a Samsung Galaxy won’t charge. They emphasize not to assume it’s a hardware problem, as software could be the issue. They recommend force restarting the phone by holding the power and volume down buttons for about 15-20 seconds until the Samsung logo appears, which could resolve any software crashes. They also suggest cleaning the charging port with a toothbrush or anti-static brush to remove any debris that might be blocking the connection. Additionally, they advise checking the charger and cables, trying different types of chargers, and inspecting cables for discoloration or fraying.
00:03:00
In this part of the video, the speaker addresses troubleshooting steps for a Samsung Galaxy device that won’t charge. Key actions include checking for and installing any available software updates by navigating to system updates in the settings. If a software update does not resolve the issue, the next step is to uninstall any third-party apps that claim to optimize charging, as these can interfere with the charging process. The video further advises turning the device off and on again as a potential fix. If these steps don’t work, contacting Samsung support is recommended. Additionally, the speaker mentions using phone comparison websites like phone.com and upfront.com for those considering a new device. The video concludes with a call to action for viewers to like, comment, and subscribe.