The summary of ‘Ibotta Deactivated my Account😠 ( WTF Ibotta)’

This summary of the video was created by an AI. It might contain some inaccuracies.

00:00:00 – 00:18:32

The video details the speaker's intense frustration with their account deactivation on the app Ibotta, following what they believe to be a wrongful accusation of violating the Terms of Use. The speaker recounts multiple unsuccessful attempts to get specific reasons from Ibotta’s customer support, receiving only generic and automated responses. Their primary grievance centers on the lack of clear communication and transparency from Ibotta regarding the alleged violations. They also express discontent with the company's customer service and their handling of users’ accounts, describing it as "bad business."

The speaker explains how they and others use the app to earn money through rebates from affiliate partnerships, noting their personal success in earning nearly $4,300 over a year. Despite adherence to the app's rules, like submitting receipts correctly, the lack of a detailed explanation for the account lock and permanent deactivation remains a critical issue. They advise viewers to avoid redeeming offers if their accounts are locked and stress the importance of keeping receipts to potentially reclaim lost funds.

The video also includes a suggestion from another user about resolving issues via complaints to the Better Business Bureau (BBB) and contemplating a class-action lawsuit. The speaker ends by considering the removal of Ibotta-related content from their channel and encourages viewers to share their experiences in the comments, emphasizing the need for an adequate response from Ibotta's social media team.

00:00:00

In this part of the video, the speaker expresses intense frustration over their account being locked. They explain that they had previously posted about the issue on social media and mentioned it in a prior video. Despite contacting customer support, they received a generic response indicating delays due to increased user volume but assurance that they could still redeem offers. The speaker highlights that their account was deactivated even though they believed they had not violated any terms. They detail their routine of cashing out at $50 increments and the sudden notice of permanent deactivation without a specific reason provided. After receiving the vague explanation, they sent a response questioning what terms were violated, followed by another message out of growing anger.

00:03:00

In this part of the video, the speaker expresses frustration and confusion about their account being deactivated without clear communication from the company. They describe sending multiple emails asking for specific reasons for the deactivation, but receiving only a generic, automated response. The speaker emphasizes how hard they have worked on their account and team, continuing to engage even while locked out. They voice their disappointment with the company’s lack of transparency and detailed explanations, insisting on knowing the exact terms they allegedly violated. Despite submitting tickets and seeking clarification, the response remains unsatisfactory, prompting the speaker to criticize the company’s customer service and communication approach as “bad business.” The speaker also addresses the unhelpful and unsympathizing comments from others, reaffirming their need for specific answers regarding the deactivation.

00:06:00

In this segment, the speaker expresses frustration about their Ibotta account being locked and subsequently deactivated for allegedly violating Terms of Use without any specific explanations. They detail their communication attempts with Ibotta customer service, which resulted in generic responses and no clear reasoning for the account issues despite having a substantial balance. The speaker explains how Ibotta operates by earning a percentage from sales of certain products through affiliate partnerships and offering rebates to users, who in turn help generate revenue for Ibotta. Despite the frustration, the speaker acknowledges the benefits they have received from using Ibotta in the past.

00:09:00

In this part of the video, the speaker discusses their frustration with the app Ibotta, suggesting that their increased earnings might be causing issues with the app’s terms of service. They mention the app’s evolution since 2008 and how it is used more frequently now. The speaker argues that submitting multiple receipts daily or up to five times should not violate terms if permissible limits are met. They express anger over the lack of clarity from Ibotta on what specific terms were violated, recounting a previous incident where their account was locked for allegedly submitting a receipt more than once, which they deny doing. They emphasize the importance of clear communication from Ibotta regarding such matters.

00:12:00

In this segment of the video, the speaker advises viewers not to redeem offers if their account is in a locked status, highlighting the risk of account deactivation and the potential loss of access to funds. They emphasize the importance of keeping receipts and consider returning items to reclaim the lost money. The speaker also shares a viewer’s experience of successfully resolving a similar issue by filing a complaint with the BBB, resulting in temporary account access to withdraw funds before the account was permanently deactivated. They stress that platforms should provide reasons for account deactivation and recount their strict adherence to rules regarding receipt submissions. The speaker promises to keep viewers updated on the ongoing situation.

00:15:00

In this part of the video, the speaker discusses plans to remove all content related to the Ibotta app from their YouTube channel and expresses a desire to warn viewers about potential issues with Ibotta. They mention their success with the app, having earned nearly $4,300 in just over a year, and recount recent monthly earnings. Despite these successes, they express dissatisfaction with Ibotta’s handling of account deactivations, noting that accounts are deactivated without clear explanations and the money involved might not be returned to the manufacturers or corporations as intended. The speaker remains uncertain about the situation’s outcome and suggests that others report issues to the Better Business Bureau (BBB) or consider a class action lawsuit to address these grievances.

00:18:00

In this part of the video, the speaker discusses their frustration with a company’s unclear Terms of Use, expressing the need to read and understand what was done wrong. They call on the company’s social media team to address the issue, stating that the current situation is unacceptable. The speaker encourages viewers to share their thoughts in the comments and concludes by thanking them for watching.

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