The summary of ‘Why Didn't My Amazon Package Arrive When It Said Out For Delivery?’

The video discusses Amazon's employee reward program and showcases a swag bag given to employees. It transitions to a discussion about Amazon delivery logistics, focusing on last-mile deliveries and the challenges drivers face, including tired handlers, damaged packages, and difficult weather. The importance of safety, code usage, and delivery procedures for Amazon drivers is highlighted, with examples provided for challenging situations like inaccessible delivery locations. The video emphasizes Amazon's commitment to replacing undeliverable packages and the driver's responsibilities in such situations.

00:00:00

In this segment of the video, the speaker shares a story about finding a prize in their tote at work, part of an Amazon program that randomly rewards employees. They then showcase a swag bag with items like T-shirts, a notebook, a bottle, and a sweater they received as part of the program. The video transitions to Chris discussing the anticipation of an Amazon delivery, sharing his experience as a delivery driver and explaining some codes used by Amazon drivers for last-mile deliveries, focusing on Amazon logistics and carriers like Amazon, USPS, and UPS.

00:03:00

In this part of the video, the speaker explains reasons why packages may not be delivered by a driver. They mention that packages could be missing due to tired or sleepy package handlers, leading to misplacement. Also, packages may get damaged during transit, especially liquids. The video emphasizes that fragile items, like a dumbbell in a box, may not survive transit. If a package is damaged, the driver must decide whether to deliver it or return it. Additionally, difficult weather conditions can impact deliveries, like in the case of a cold storm. Ultimately, the driver may leave a package outside if they can’t access the recipient’s door.

00:06:00

In this part of the video, the speaker discusses various codes and actions for Amazon delivery drivers. They emphasize the importance of marking houses with dogs to ensure safety, the use of the code Utl (unable to locate) for challenging addresses, and marking business closures. The speaker also touches on situations where signatures are required and mentions the codes for no safe location and unable to access. They provide examples of when these codes might be used, such as in apartment complexes or locked businesses. The speaker stresses the importance of safety and proper delivery procedures.

00:09:00

In this segment of the video, the speaker discusses the situation where a driver cannot access the delivery location. The driver then has the choice to either bring the package back or leave it. They emphasize Amazon’s commitment to replacing packages if delivery cannot be made. The driver may knock and if no one answers, they might bring the package back or leave it at the location. The speaker acknowledges that sometimes packages cannot be delivered due to accessibility issues and encourages viewers to understand that such situations can occur.