This summary of the video was created by an AI. It might contain some inaccuracies.
00:00:00 – 00:14:14
The video explores CD Projekt RED's consumer-friendly practices, such as free upgrades and voluntary refund policies for Cyberpunk 2077 on platforms like GOG. It details the 30-day refund policy, emphasizing rules to prevent abuse and comparisons with other platforms like Steam and Epic Games Store. GOG's stance on refunds without strict playtime limits sets it apart from competitors. The discussion spans various gaming platforms' refund policies, highlighting the unique approach of GOG with its extended refund window and the hope that this generosity does not lead to financial harm.
00:00:00
In this segment of the video, the focus is on CD Projekt RED’s commitment to consumer-friendly practices. They offered a free upgrade to Xbox Series X version for Cyberpunk 2077, participated in Xbox’s cross-gen feature, and introduced a voluntary refund policy for GOG, their DRM-free PC digital storefront. The policy allows for a full refund up to 30 days after purchasing a product, even if it has been downloaded and played. The company emphasizes the importance of respect and playing by the rules in relation to these consumer-friendly initiatives.
00:03:00
In this part of the video, the key points are:
– Customers are advised to contact tech support before requesting a refund for game issues.
– Refund requests can be submitted within 30 days of purchase.
– Refund processing time depends on the method chosen, with GOG wallet funds being immediate.
– Pre-orders can be refunded at any time during the pre-order period and up to 30 days after the game’s release.
– Refunds are also available for games in development, game packs, and DLC within the 30-day policy.
– There are no specific limits on refunds, but CD Projekt reserves the right to refuse refunds in individual cases to prevent abuse of the system.
– Customers are urged not to abuse the refund policy by repeatedly requesting refunds or finishing games before the 30-day limit and then requesting a refund.
00:06:00
In this segment of the video, it is discussed that Cyberpunk 2077 will be released on GOG, and all revenue from purchases on GOG goes to CD Projekt. A 30-day refund policy for Cyberpunk on GOG is highlighted as generous, providing a safety net for those unsure about the game. The potential risk of abuse is acknowledged, with GOG having the right to refuse refunds in individual cases. CD Projekt monitors for abuse and may adjust the refund policy if necessary. GOG’s DRM-free aspect poses challenges, but efforts are made to prevent misuse while maintaining a consumer-friendly refund system. Comparisons are made to Steam’s refund policy, emphasizing the generosity and precautions in place with GOG’s approach.
00:09:00
In this segment of the video, the focus is on various gaming platforms’ refund policies. Epic Games Store and Steam offer refunds within 14 days of purchase, with the condition of not playing the game for more than two hours. However, GOG allows refunds within 30 days without strict time limits on playtime. Nintendo has a strict no-refund policy, while PlayStation and Xbox also have specific refund rules based on timing and game usage. Electronic Arts Origin allows cancellations and refunds within certain timeframes, while Blizzard’s Battlenet has a final no-refund policy for digital content or services.
00:12:00
In this segment of the video, it discusses the refund policies of various gaming platforms. Companies like Steam and Epic offer some leeway for refunds, while EA provides a 24-hour grace period. However, GOG stands out by allowing refunds within 30 days, giving players more time to test games properly. This consumer-friendly policy by GOG is considered unprecedented in the gaming industry. The video expresses hope that the generosity of GOG’s policy will not be abused to harm the company financially.