This summary of the video was created by an AI. It might contain some inaccuracies.
00:00:00 – 00:06:16
The video discusses OnePlus’ response to a miscommunication regarding the UFS 4.0 compatibility of the OnePlus 12R 256GB variant. OnePlus offered a full refund to affected customers who purchased during the initial sale on February 6th due to the device actually having UFS 3.1 instead of UFS 4.0, with the refund offer valid until March 16, 2024. The speaker highlights OnePlus' commitment to resolving such issues by also addressing screen replacement problems and offering vouchers. For customers seeking refunds, the speaker provides details on the process, including backing up data and performing a factory reset before visiting the service center with all necessary accessories. The speaker advises viewers to consider performance tests of UFS 3.1 and UFS 4.0 and offers to assist with further questions.
00:00:00
In this segment of the video, the speaker shares that OnePlus has issued a statement offering a full refund for the OnePlus 12R 256GB variant due to a miscommunication regarding its UFS 4.0 compatibility. OnePlus confirmed that the device actually has UFS 3.1, leading to the refund offer for affected customers, valid until March 16, 2024. The speaker expresses relief for those who felt misled and highlights OnePlus’ efforts to resolve such issues, including screen replacements for green line issues and offering vouchers. The speaker then plans to contact OnePlus customer care to clarify the refund conditions and procedures, allowing viewers to listen to the process.
00:03:00
In this segment of the video, the speaker discusses the process for backing up and performing a factory data reset on your phone before visiting the service center with the phone box and all accessories. The service center will provide appropriate service without questioning the issue. The discussion clarifies that OnePlus will only provide refunds for devices purchased during the first sale on February 6th, due to an initial advertisement mistake. They corrected this information for subsequent sales, meaning no refunds will be given for devices bought in later sales. The segment emphasizes that refunds are limited to first sale units, regardless of whether they were purchased online or offline. The speaker advises viewers to watch a related video on UFS 3.1 and UFS 4.0 performance tests before opting for a refund and offers to answer further questions in the comments section.