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00:00:00 – 00:04:59
The video provides comprehensive guidance on obtaining refunds for various YouTube-related purchases, excluding those made on Apple devices, which require contacting Apple Support. Steps are detailed for requesting refunds for YouTube Premium memberships, channel memberships, rented or purchased movies, TV shows, and paid virtual events, emphasizing different conditions and non-refundable items like Super Chat and Super Stickers. Instructions for Android device users are highlighted, including navigating through the YouTube app and using Google Play for certain purchases. Users are advised on timelines for refunds and checking refund statuses, with additional resources linked in the video description.
00:00:00
In this part of the video, the process for requesting refunds for YouTube Premium memberships, channel memberships, and paid services such as movies and TV shows is explained. It specifies that the video does not cover Apple device purchases, which require contact with Apple Support. For YouTube Premium refunds, users must visit a specific refund page or the Help Center, select their reason, and complete the request, keeping in mind that partially used annual plans are non-refundable. Channel memberships can be canceled at any time through the channel’s home page or the user’s account settings, but refunds are not available for the period remaining after cancellation. For refunds on rented or purchased movies, TV shows, or paid virtual events, users should follow stated troubleshooting steps and request a refund within seven business days if the content hasn’t been viewed. If issues arise, contacting YouTube Support is recommended.
00:03:00
In this part of the video, instructions are provided for requesting a refund on Android devices via the YouTube app. The process includes selecting the profile picture, navigating to “Purchases and memberships,” selecting “Purchases,” and then using the three-dot menu beside the purchase in question to initiate the refund. Viewers are guided through selecting a reason for the refund and completing the process by tapping “Request refund.” It is noted that some purchases might be billed through Google Play, and refunds for these should be checked via pay.Google.com. Additionally, viewers are instructed on how to request refunds for purchases made through Apple devices and informed that certain YouTube product purchases like Super Chat, Super Stickers, and donations are non-refundable. Information about refund timelines and how to check the status of refunds is also provided, encouraging viewers to utilize links in the video description for more details.