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00:00:00 – 00:05:48
The video addresses issues with Facebook's two-factor authentication system, particularly when users lose access to Google Authenticator codes after upgrading their phones. Nico shares a personal experience, detailing his struggle to access his Facebook account and ads manager using the correct login credentials but facing problems with authentication. He offers a solution through a specific link to Facebook's privacy options page provided in the video description. The speaker further explains how to contact Meta for privacy policy queries, recommending filling out an online form and responding to an initial generic reply by asserting a privacy policy violation to expedite help. This approach led to interactions with a specialized login team, who requested identity verification and ultimately resolved the issue within 48 hours. The video provides practical steps and necessary resources to help others facing similar access problems with Facebook's authentication system.
00:00:00
In this part of the video, Nico addresses an issue with Facebook’s broken two-factor authentication. He explains his personal experience, highlighting his difficulty in accessing his Facebook account and ads manager after upgrading his phone and losing access to Google Authenticator codes. Despite logging in with the correct username and password, he encountered a dead end with the authentication process. Nico offers a solution by providing a specific link in the video description, directing viewers to a Facebook page where they can navigate privacy options. He emphasizes following the steps carefully to address the issue, as Facebook’s restriction on accessing data is potentially illegal.
00:03:00
In this part of the video, the speaker explains the process of contacting Meta for privacy policy-related questions. They detail how to fill out a form with your country, first name, last name, and email. After submitting the form, the speaker received a generic email from Facebook within 24 hours, which asked for detailed information on how they could help. The speaker suggests responding with a message asserting a privacy policy violation to expedite the process. This resulted in being transferred to a specialized login team, who requested identity verification through photos of a driver’s license and passport. Within 48 hours, the speaker received an email confirming successful verification, with instructions to log in using a passcode. Despite some difficulties, the speaker shares this method to aid others facing similar issues with two-factor authentication and provides all necessary links and text in the video description.