This summary of the video was created by an AI. It might contain some inaccuracies.
00:00:00 – 00:15:03
The video's overall theme centers on the challenges of dealing with reseller fraud and the complexities of resolving issues related to a stolen PlayStation 5 (PS5) console. The creator recounts purchasing an $800 PS5 bundle from GameStop, which included games like Ratchet and Clank and Spider-Man: Miles Morales, among other items. Upon attempting to use it, they encountered an immediate error, later discovering the console was flagged as stolen. Despite efforts to resolve the issue with Sony and GameStop, the process involved frustrating delays and poor customer service. Eventually, a helpful representative named Brianna facilitated a refund, despite the mismatched serial numbers between the PS5 and its box, suggesting possible tampering. The creator decides against reporting the stolen console to avoid complications for any unsuspecting buyer and advises viewers to stay cautious of resellers, hinting at the prevalence of scams on various platforms. The video concludes with a positive note and a call to action for viewers to subscribe and follow updates.
00:00:00
In this part of the video, the creator discusses an issue with a PlayStation 5 bundle purchased from GameStop for nearly $800 in August. Upon attempting to use the new PS5, it immediately displayed an error code. The bundle included games like Ratchet and Clank, Spider-Man: Miles Morales, a one-year PlayStation Plus subscription, a GameStop gift card, and a midnight black DualSense controller. The creator is relieved to have not given the malfunctioning unit to a community member, as it turns out to be stolen. The second PS5 was intended for tech reviews, comparing different monitors and TVs side-by-side without quality loss. While trying to set up, the creator could install a game from the disk but couldn’t connect to the PlayStation Network or access the PlayStation Store, prompting further investigation into the error code.
00:03:00
In this part of the video, the speaker discusses discovering that a PlayStation 5 console they purchased was flagged as stolen. They initially bought the console from an authorized retailer and faced issues when trying to resolve the problem. Upon contacting Sony, the speaker was redirected multiple times without a solution, ultimately being advised to seek a refund from GameStop. The speaker describes the frustration and exhaustion of the process, highlighting their priority to help others acquire consoles over solving their own issue. After extensive back-and-forth, GameStop offered a replacement in September, but the speaker noted they had yet to receive it by late October, prompting another follow-up call to GameStop.
00:06:00
In this part of the video, the speaker describes their interaction with customer service regarding a problematic PlayStation 5 purchase. Despite delays and initial mishandlings, the representative, Brianna, assists effectively by acknowledging the previous mistakes and ensuring the issue gets resolved. They agree on a refund for the console while the speaker keeps the games and controller. Shortly after, a return label is sent, processed for a credit card refund, and the speaker heads to FedEx to return the console. Interestingly, they discover that the serial numbers on the PS5 and its box do not match, raising suspicions about the authenticity and history of the console.
00:09:00
In this part of the video, the speaker discusses the differences in packaging for PlayStation 5 consoles purchased from various retailers. Consoles from PlayStation Direct come with a distinctive silver, holographic sticker, while those from other retailers like Best Buy, Target, Walmart, Gamestop, and Amazon have a clear sticker. The speaker reveals that the console they received does not have a matching serial number between the console and its box, suggesting potential tampering.
The speaker theorizes that someone may have stolen consoles from PlayStation Direct, had their internet capabilities deactivated by Sony, and then swapped them into boxes from other retailers to get rid of the deactivated units. The mismatched serial numbers on the box and console exposed this potential scheme. The speaker notes that they could report the console’s serial number as stolen, but hasn’t decided whether to do that themselves or let Gamestop handle it.
00:12:00
In this part of the video, the speaker discusses their decision not to report their stolen PS5 console to avoid negatively impacting the unsuspecting buyer who may have purchased it from a reseller. They highlight the risks associated with buying from resellers, urging viewers to avoid them due to prevalent scams, even on seemingly legitimate platforms such as Craigslist, Facebook Marketplace, OfferUp, eBay, and StockX. The speaker shares a personal resolution where they are receiving a refund for the console itself but not for the games and controller. They conclude with a positive note, encouraging viewers to subscribe and follow their Twitter for updates, and thank them for watching.