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00:00:00 – 00:06:20
The video discusses the management of guest folios in hotels, which serve as the master bill containing all guest transactions. It explains the components of a guest folio, the auditing process, and guests' creditworthiness. The responsibility of reconciling guest bills and setting house credit limits to prevent overspending is highlighted. The importance of proper management of guest folios for tracking expenditures, especially for special guests and long stays, is emphasized. The options for settling guest bills are outlined, including cash payments, credit cards, traveler's checks, and arrangements with organizations. Additionally, the video directs viewers to training videos on food and beverage service, housekeeping, and front office procedures.
00:00:00
In this segment of the video, the main points covered are:
– Guest folio is the master bill in a hotel that contains all transactions of both cash and credit by each resident guest.
– Manual and computerized systems for maintaining guest folios are discussed.
– The components of a guest folio include guest’s name, room number, dates of stay, room rate, guest address, and billing instructions.
– The auditing process for guest folios involves maintaining them chronologically with a serial reference number.
– Guests must demonstrate creditworthiness to receive a credit facility at the hotel.
– The receptionist is responsible for reconciling guest bills, and the hotel sets a house credit limit to prevent overspending.
– If a guest exceeds the credit limit, they must settle their bill, or the hotel may seal the room against entry.
00:03:00
In this segment of the video, it is explained how house credit limits are supervised by the front office cashier and night auditor. Houseguests exceeding credit limits have options for bill settlement such as cash payments, credit or debit cards, traveler’s checks, and arrangements with their organizations. Procedures for settling guest bills involve guests signing their bills for payment which are then recorded in the hotel’s property management system. It is highlighted that guest folios are key for tracking guest expenditures and should be managed properly, especially for special guests and long-term stays. Additionally, arrangements with shopping arcades for bill settlement are discussed.
00:06:00
In this segment of the video, viewers are directed to different training videos on food and beverage service, housekeeping, and front office by clicking on specified links provided within the tutorial.