This summary of the video was created by an AI. It might contain some inaccuracies.
00:00:00 – 00:09:13
The video reviews the OnePlus 7 Pro's fragility and the reviewer’s detailed experience with its screen replacement process. The OnePlus 7 Pro, constructed with a glass back and display, is prone to damage, as evidenced by the reviewer's drop incident that cracked the phone's screen. When utilizing the free screen replacement offer at the OnePlus Experience Store in Chennai, the reviewer found the service user-friendly despite initial confusion about the replacement process. The store staff eventually clarified that the service was managed through a partnership with Servify, requiring the use of the OnePlus Care app. After resolving qualification issues through customer support and proof of pre-order, the phone was successfully repaired. The review praises the transparency of OnePlus service centers that allow customers to observe repairs, and despite some delays, the overall screen replacement experience was satisfactory, emphasizing that visiting a service center directly might be quicker. The reviewer recommends tempered glass as additional protection and hints at producing similar content in the future.
00:00:00
In this part of the video, the reviewer discusses the fragility of the OnePlus 7 Pro, highlighting that both the back and the display are made of glass, making it susceptible to damage. While filming b-roll for a review, the phone fell from a height of four feet due to strong winds, resulting in a cracked display and dented sides. Fortunately, the reviewer had pre-ordered the phone and was eligible for a free screen replacement. They decided to visit the OnePlus Experience Store in Chennai, noting that the service experience was user-friendly, requiring a token and a brief wait time. The video also includes a sponsor mention recommending the use of tempered glass for additional protection. The segment concludes with the reviewer taking a tour of the large and well-organized store.
00:03:00
In this part of the video, the creator discusses their experience with attempting to utilize a free screen replacement offer for their OnePlus device. Initially, the store staff was unaware of the offer, but after consulting with others, they explained that OnePlus had partnered with a service brand called Servify for the replacements. The staff advised the creator to download the OnePlus Care app to request the replacement. However, an issue arose when the creator’s device did not qualify, possibly due to the free plan not being activated. After contacting support and sending an explanatory email, the issue was manually resolved.
Additionally, the creator appreciated the transparency of OnePlus service centers, where customers could observe the repair process, which provided reassurance. They noted seeing even older models like the OnePlus One being serviced. After a series of communications and providing proof of pre-order, the creator finally had the free screen replacement plan activated.
00:06:00
In this segment of the video, the speaker describes their experience with a phone repair service. After placing a request on a service website and following easy on-screen instructions, they filled out a claim form and awaited approval, which took a day. The process continued with entering basic details like address and contact number, scheduling a pickup, and the phone was collected by a professional. The phone was fixed and returned within two days, although the entire process took 13 days due to delays in communication. Without the free screen replacement offer, visiting a service center directly would result in a quicker 2-3 day repair. The speaker was satisfied despite minor hassles, noting the positive surprise of receiving a phone with replaced metal sides. They encourage others to share their experiences and suggest they might create similar content in the future.