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00:00:00 – 00:05:57
The video discusses the higher customer satisfaction ratings of lesser-known cell phone service brands compared to the major carriers, AT&T, Verizon, and T-Mobile, which have been increasing their prices. JD Power's survey highlights that brands like Metro by T-Mobile have exceeded the big three in customer satisfaction. Specifically, Consumer Cellular and Mint Mobile are noted for their cost-effectiveness and high customer satisfaction scores, 857 and 862 respectively, providing significant savings opportunities. The video also mentions resources like clark.com that offer updated guides on various cell phone brands and deals to help consumers save money despite the pervasive marketing of the major carriers.
00:00:00
In this part of the video, the speaker discusses new data revealing that lesser-known cell phone service brands are achieving much higher customer satisfaction compared to the big three providers (AT&T, Verizon, and T-Mobile). The big three are noted for continually raising their prices, causing a significant price divide. The speaker highlights how Verizon, in particular, has been increasing rates for existing plans. The video also references JD Power’s new survey, which shows that Metro by T-Mobile and another off-brand provider have far surpassed the big three in terms of customer satisfaction.
00:03:00
In this segment, the discussion focuses on Consumer Cellular and Mint Mobile as cost-effective alternatives to the major carriers like Verizon, AT&T, and T-Mobile. The presenter highlights Consumer Cellular and Mint Mobile’s high customer satisfaction scores—857 and 862 respectively—compared to the significantly lower scores of the big three carriers. The advantages of switching to these providers include significant cost savings and the possibility to trial Mint Mobile before committing to an annual plan, which can further reduce costs. Additionally, clark.com offers regularly updated guides on various cell phone brands and deals to help consumers save money. The pervasive marketing of big carriers is also mentioned, emphasizing that despite their advertising, they don’t necessarily offer better prices or customer service.