This summary of the video was created by an AI. It might contain some inaccuracies.
00:00:00 – 00:19:00
The video details the evolution and features of Visible Wireless, a Verizon-owned mobile virtual network operator (MVNO) known for its straightforward pricing and consumer-friendly policies. Originally launched as a BYOD iPhone service under CEO Miguel Koga in 2018, Visible has since undergone significant changes, including a leadership change to Angie Klein in 2001 and a major plan overhaul in August 2022. The current plans, Visible Basic and Visible Plus, offer unlimited talk, text, and data using Verizon's network but differ in their perks and costs.
The Basic plan ($25/month) excludes 5G Ultra Wideband and has a limited hotspot capability, while the Plus plan ($45/month) includes 50 GB of high-priority data, international calling options, and additional spam protection. Both plans include network access enhancements following Verizon's acquisition, ensuring reliable service even in poorly covered areas, and support for Apple Watch but not other tablets or smartwatches.
Visible supports unlocked phones and offers financing options through Affirm, with compatibility with popular models like iPhones, Google Pixel, and Samsung Galaxy S23. Extras include an upgrade program, trade-in options, insurance for new devices, and a referral program offering discounts.
A significant downside discussed is Visible’s reliance on chat-based customer service instead of phone support, which can be challenging for resolving complex issues. A 15-day free trial and various promotional discounts are available for new customers.
00:00:00
In this part of the video, the speaker discusses their loyalty to Visible Wireless, highlighting its evolution since its launch on May 10, 2018. Initially, Visible was a BYOD (Bring Your Own Device) service limited to iPhones and led by then-CEO Miguel Koga. The company offered a unique approach with no physical stores, contracts, or hidden fees, featuring a single $45 unlimited data plan. On May 27, 2001, Angie Klein became the new CEO, maintaining stability until a significant revamp in August 2022, which introduced the current plans: Visible Basic and Visible Plus. The speaker also notes frequent promotions, with current discounted rates bringing the Visible Basic plan to $20/month and the Visible Plus plan to $35/month.
00:03:00
In this part of the video, the presenter discusses the differences between the Visible Basic plan and the Visible Plus plan. Both plans offer unlimited talk, text, and data, and use Verizon Wireless’s 5G and 4G LTE network. However, the basic plan, which costs $25 per month, does not include access to 5G Ultra Wideband, and the mobile hotspot is limited to one device with speeds capped at 5 Mbps. Video content streams in 480p, and there’s unlimited talk and text to Mexico and Canada, plus manage-able spam protection. Also, a $5 discount is available if you sign up for Verizon home internet service, subject to area availability.
The Visible Plus plan costs $45 per month and includes all features of the basic plan, with the addition of 5G Ultra Wideband access while maintaining the same hotspot and streaming restrictions.
00:06:00
In this part of the video, the speaker outlines the features of the $45 Visible Plus plan. This plan includes 50 GB of high-priority network data, meaning users get higher network priority in congested areas for the first 50 GB. This higher priority also applies to mobile hotspot usage. After 50 GB, data speeds may slow down temporarily. The plan offers unlimited talk and text to Mexico and Canada, as well as roaming in these countries with reduced speeds after half a gigabyte per day. Additionally, it includes international calling to over 30 countries and texting to over 200 countries. Subscribers can save $10 monthly on Verizon home internet service, subject to availability. The Visible Plus plan also includes spam and robocall blocking, managed via the Visible app, and an unlimited mobile hotspot with speeds capped at 5 Mbps. The speaker contrasts this with the $25 Visible Basic plan, which lacks ultra-wideband but offers nationwide 5G without the 50 GB of premium network data.
00:09:00
In this part of the video, the speaker discusses Visible’s enhanced network coverage, noting that now that Visible is fully owned by Verizon, customers have access to Verizon’s extended network, ensuring service even in areas without Verizon-owned towers. The speaker explains the implications for partner roaming, mentioning no notable speed differences between plans—although the Visible Plus plan includes 50 GB of high-priority data. They also cover Visible’s phone offerings, highlighting compatibility with user-owned unlocked devices and financing options through Affirm for new phones, listing popular models like the latest iPhones, Google Pixel, and Samsung Galaxy S23, among others. Additionally, the speaker points out the availability of budget-friendly phone recommendations in the video description and confirms that Visible supports Apple Watch.
00:12:00
In this part of the video, the speaker discusses several aspects of Visible’s services. Visible currently supports only Apple watches, excluding other smartwatches like the Samsung Gear. They lack tablet-specific plans but indicate a workaround through a Reddit article (at users’ own risk). Visible offers ‘Visible Protect,’ an insurance available only for new device purchases through their website. Additionally, Visible provides an upgrade program to pay off 50% of the financed phone’s remaining balance when users upgrade. There is also a trade-in program where users can get credit for their old devices. Lastly, the ‘Visible Payback’ program offers 12 months of service credits if users need a new phone because their current one is incompatible.
00:15:00
In this part of the video, the speaker discusses some of the features and perks of the Visible service, including a basic selection of Android phones available and a refer-a-friend program that provides a $20 discount for both the referrer and the friend. The speaker also introduces Visible’s 15-day free trial for their basic plan, highlighting that it requires no credit card and supports unlocked devices, which is great for those undecided about switching carriers. Additionally, the speaker mentions a significant downside to Visible’s customer service, recounting a personal negative experience, and noting that since 2018, Visible has had no physical phone support and relies on chat or social media for customer service.
00:18:00
In this part of the video, the speaker emphasizes the importance of sometimes needing to speak directly with someone over the phone, as certain situations are difficult to convey through chat. They share a personal experience where they wished they could have contacted customer service by phone and highlight the need for potential subscribers to consider this before signing up. This issue is discussed further in another video linked by the speaker.