This summary of the video was created by an AI. It might contain some inaccuracies.
00:00:00 – 00:07:21
The video provides a comprehensive guide on troubleshooting 5G network connectivity issues on an iPhone. It covers several strategies, such as performing a network refresh through toggling airplane mode and altering physical locations to check for better coverage. The speaker advises checking and adjusting the "Voice and Data" and "Data Mode" settings under "Cellular" settings to ensure proper 5G configuration.
For hardware-related troubleshooting, the video demonstrates using a SIM ejector tool to reinsert the SIM card and highlights the importance of using an updated SIM card, especially for iPhone 12 and later models that support 5G. A force restart method is also shown to resolve software issues without affecting personal data.
Additionally, ensuring the iPhone’s software is up to date by navigating to the Software Update section under Settings is recommended. If issues persist even after these steps, the speaker suggests contacting the carrier to investigate service coverage problems or account-related issues.
00:00:00
In this part of the video, the speaker addresses how to fix a phone that is not receiving a 5G network. They first suggest doing a network refresh by turning on and off airplane mode. They also recommend changing locations to check for better coverage. Next, they explain checking phone settings: under “Cellular” and “Cellular Data,” ensuring “Voice and Data” is set to either “5G Auto” or “5G On,” not LTE. They also advise on “Data Mode,” recommending “Allow More Data on 5G” or the default “Standard” setting, while avoiding “Low Data Mode.” Lastly, for phones with a SIM card, they suggest re-inserting the SIM card to possibly resolve connectivity issues.
00:03:00
In this part of the video, the presenter explains how to troubleshoot network issues on your iPhone. First, they show how to use a SIM ejector tool to remove and reinsert the SIM card, suggesting this can help reinitialize your network connection. They emphasize the importance of using an updated SIM card for proper 5G support, noting that only iPhone 12 and later models support 5G. The presenter then demonstrates how to perform a force restart by pressing the volume up, volume down, and holding the side button until the Apple logo appears; this method addresses software-related issues without deleting personal data. If problems persist, they advise resetting network settings through the iPhone’s settings menu, which will erase saved passwords and Bluetooth devices but not personal data.
00:06:00
In this part of the video, the speaker provides troubleshooting steps for resolving 5G network issues on a phone. They recommend ensuring the phone’s software is up to date by navigating to Settings > General > Software Update and installing any available updates. The speaker advises allowing 30-45 minutes for the update process, ensuring the phone is connected to a good Wi-Fi network, and having at least 50% battery life. If updating does not resolve the issue, the speaker suggests contacting the carrier to check for service coverage problems and potential account issues.