This summary of the video was created by an AI. It might contain some inaccuracies.
00:00:00 – 00:05:14
The video focuses on guiding users through the process of managing and troubleshooting receipt submissions using the Ibotta app and website. Key areas covered include navigating the app to view recent activities and submitted receipts, reporting issues via the question mark icon, and utilizing the Help Center for additional support. The presenter stresses the importance of verifying receipt details for successful issue reporting. On the website, the speaker explains how to submit a request by accessing the "Submit a Request" option through the profile icon, ensuring all necessary fields are filled out, and attaching receipt images to avoid delays. Both the app and website processes highlight the detailed steps required to efficiently handle receipt-related issues and support requests.
00:00:00
In this segment of the video, the presenter demonstrates how to navigate the iPod app to manage and troubleshoot receipt submissions. The process starts by opening the app and clicking the bell icon to view recent activities, such as submitted receipts and earned bonuses. The presenter then selects a specific receipt and uses the question mark icon to report an issue. The issue reporting process includes verifying the full receipt capture, legibility of product codes, and matching products with offers. After explaining the issue, the help ticket is sent.
The presenter further explains how to use the Help Center, accessible either by reporting an issue or through the account icon on the Home tab, which redirects users to the Ibotta Help Center site. The site allows users to search for answers, explore articles, and find specific information related to offers and redeeming them.
00:03:00
In this part of the video, the speaker explains the process of submitting a request on the website. They highlight the importance of clicking the three pink bars next to the profile icon to access the “Submit a Request” option. To view existing requests, users need to click “My Support Tickets” under the profile icon. The speaker emphasizes filling out all necessary fields when submitting a request, attaching a picture of the receipt to avoid delays, and providing detailed descriptions. The upload button for attachments is further down the page, and after completing these steps, users simply need to click “Submit.”