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00:00:00 – 00:10:26
The video addresses troubleshooting methods for common iPhone issues related to sending pictures and messages, particularly focusing on connectivity and device settings. Initially, the speaker outlines basic steps like closing apps and rebooting the phone, and checking Wi-Fi and cellular connections to resolve photo-sending problems. They explain iPhone's method of switching between text messages and iMessages, advising users to enable MMS messaging and check for updates. The video also covers specific scenarios, such as issues when sending messages to Android users, and suggests toggling MMS, checking carrier settings, disabling VPNs, and managing device profiles. For more persistent problems, advanced solutions include contacting the carrier, resetting network settings, and performing a DFU restore. Ultimately, the speaker recommends Google Photos for sharing pictures to avoid the quality degradation sometimes seen with the iPhone's messaging app.
00:00:00
In this segment, the speaker addresses the common issue of iPhones not sending pictures and provides step-by-step troubleshooting methods. Initially, they suggest closing all apps and rebooting the phone. For iPhone X or newer, this involves swiping up from the bottom, while iPhone 8 or older requires holding the power button. After rebooting, users should try sending the photo again.
Next, the speaker moves to diagnosing iMessage-specific issues, explaining that iMessage sends photos using Wi-Fi or cellular data. To check if Wi-Fi is causing problems, they suggest disconnecting from Wi-Fi to use cellular data, then attempting to send the photo again. Conversely, if not connected to Wi-Fi, they recommend connecting and retrying.
The speaker emphasizes determining if the problem lies with the internet connection rather than the phone. They also mention a detailed guide available for download. For visual aids, the speaker attempts to send a photo and discusses potential reasons for failure, such as connectivity issues or the recipient switching from iPhone to Android.
00:03:00
In this part of the video, the speaker explains how iPhones handle text messages when sending to Android users and provides solutions for common messaging issues. Key points include how the iPhone switches between text messages and iMessages based on the recipient’s status, and the necessity to enable MMS messaging to send photos to non-iMessage users. The speaker also advises toggling MMS messaging off and on to resolve issues, checking for carrier settings updates, and updating iOS to the latest version. Additionally, it is suggested to disable any VPN or device management profiles that might interfere with messaging. If there are persistent problems, especially with unknown device profiles, the speaker recommends removing them and checking their video on iPhone privacy for more information.
00:06:00
In this part of the video, the speaker discusses troubleshooting steps for when a phone message won’t send. They suggest that if only one person is affected, the issue might be on their end, such as not being connected to the internet. If messages are not sending to anyone, the problem could be with the sender’s phone. The speaker asks about the age of the phone and whether it’s a new eSIM phone, noting potential activation issues. For sending to Android users, a former bug where the contact is incorrectly labeled as iPhone is mentioned, with instructions on how to change this to mobile. They advise contacting the carrier by dialing 611 and checking Apple’s system status for iMessage issues before resorting to phone resets. If necessary, they describe how to reset network settings on an iPhone and lastly, suggest a DFU restore if problems persist.
00:09:00
In this segment of the video, the presenter suggests utilizing a DFU restore or resetting network settings as potential solutions for phone issues. If these seem overwhelming, they recommend instead using Google Photos for sharing pictures, even for iPhone users, as the iPhone’s built-in text message app may degrade photo quality when sending to Android devices. The presenter shares an anecdote about a person preferring Android for its perceived ease of use and concludes by encouraging viewers to leave comments, like, share the video, and watch another recommended video.