This summary of the video was created by an AI. It might contain some inaccuracies.
00:00:00 – 00:05:05
The video, hosted by Steven, provides a comprehensive guide on resolving issues with locked digital games on a PlayStation 5. This common problem often occurs when console sharing is disabled, preventing access to games purchased by a different user on the same console. To fix this, Steven details steps to enable console sharing: log into the game-owning profile, navigate through Settings, Users and Accounts, and select Console Sharing and Offline Play to enable it. Steven highlights that this action can only be applied to one console at a time and may lock games on a shared friend's console.
Additionally, Steven walks through the process of restoring game licenses via the Users and Accounts settings if locked games persist. He explains that license issues, expired PlayStation Plus memberships, or payment problems might also cause game locks. Restoring licenses can take some time depending on the game library size. Steven advises renewing subscriptions, updating payment details, or contacting Sony support for further assistance. Throughout the video, he encourages viewers to leave questions in the comments and subscribe to the channel.
00:00:00
In this part of the video, Steven explains how to unlock digital games on a PlayStation 5 console that appear with a lock icon. This issue typically arises because console sharing is turned off. Console sharing allows multiple users on the same PS5 to access games purchased by one user, but it can only be enabled on one console at a time.
Steven walks through the steps to fix this:
1. Log into the user profile that owns the games.
2. Navigate to Settings.
3. Go to Users and Accounts.
4. Select Other, then Console Sharing and Offline Play.
5. Enable console sharing and offline play.
After enabling console sharing, Steven logs back into the secondary user profile and confirms that the games are now unlocked. He also notes that if you are game sharing with a friend, enabling console sharing on your console will lock your games on their console. Lastly, he mentions that licensing issues could also cause locked games and advises logging into the user profile that owns the games to resolve it.
00:03:00
In this part of the video, viewers are guided through the steps to restore licenses on a PlayStation 5 by accessing the settings, going to users and accounts, selecting other, and choosing restore licenses. The process may take some time depending on the size of the game library. Additionally, the video addresses that lock icons on games can also be caused by an expired PlayStation Plus membership or payment issues, which can be resolved by renewing the membership or updating payment information. For persistent issues, logging out and back into the user account or contacting Sony’s support is recommended. The advice provided is specifically for digital games, with a brief mention of troubleshooting disc-based games. Finally, the host invites viewers to ask questions in the comments and to like and subscribe to the channel.